由于行程变动的定价错误,维尔京澳大利亚向61 000名乘客提供退款。 Virgin Australia offers refunds to 61,000 passengers due to pricing error in itinerary changes.

由于2020年4月至2025年3月行程变更定价政策有误,维尔京澳大利亚正向大约61 000名乘客退款。 Virgin Australia is offering refunds to around 61,000 passengers due to an error in their itinerary change pricing policy between April 2020 and March 2025. 平均退款为55美元,其中包括GST。 The average refund will be $55 including GST. 该航空公司启动了 " 巡回变更索赔方案 " ,与受影响的乘客联系,并任命德洛伊特公司澳大利亚分公司加快索赔程序,该程序最多可使用12个月。 The airline has launched an Itinerary Change Claim Program to contact affected passengers and has appointed Deloitte Australia to expedite the claims process, which will be available for up to 12 months. 未经认列的款项将捐给慈善机构,维尔京澳大利亚已采取步骤防止今后再发生此类事件。 Unclaimed amounts will be donated to charity, and Virgin Australia has taken steps to prevent future occurrences.