Meltwater 和 NICE 建立团队,以实时洞察力加强社交媒体客户服务。 Meltwater and NICE team up to enhance social media customer service with real-time insights.

Meltwater和NICE结成伙伴关系,将实时社会情报纳入客户服务业务。 Meltwater and NICE have partnered to integrate real-time social intelligence into customer service operations. 这种协作使企业能够利用Meltwater在NICE的CXone Mpower平台内的社会洞察力,提高它们通过社交媒体与客户交往的能力。 This collaboration allows businesses to use Meltwater's social insights within NICE's CXone Mpower platform, enhancing their ability to engage with customers via social media. 该整合提供先进的关键词过滤、统一任务队列和实时回复,以提高客户满意度和服务效率。 The integration offers advanced keyword filtering, unified task queues, and real-time responses, aimed at improving customer satisfaction and service efficiency.