不到一半的脆弱客户向金融公司通报其需求,可能得不到足够的支持。 Less than half of vulnerable customers inform financial firms of their needs, risking inadequate support.

不到一半的脆弱客户向金融服务公司披露其情况,从而导致支助方面的潜在差距。 Less than half of vulnerable customers disclose their circumstances to financial services firms, leading to potential gaps in support. 74%的人报告说工作人员问的问题是正确的,58%的人说他们得到所需的支助。 Among those who do share their situation, 74% report that staff ask the right questions, and 58% say they receive needed support. 金融行为管理局引入了消费者义务,以确保公司为所有客户,包括处于弱势地位的客户带来积极成果。 The Financial Conduct Authority (FCA) has introduced the Consumer Duty to ensure firms deliver positive outcomes for all customers, including those in vulnerable positions. 《公平竞争法》还出版了指南和良好做法范例,以改进公司对脆弱客户的处理。 The FCA also published guidance and examples of good practices to improve firms' handling of vulnerable customers.