Zomato介绍AI工具Nugget, 旨在自主处理80%的客户支持查询。 Zomato introduces AI tool Nugget, aiming to autonomously handle 80% of customer support queries.

Zomato是一个提供食品的平台,它已经启动了Nugget,这是一个AI驱动的客户支持工具,可以自动处理高达80%的询问。 Zomato, a food delivery platform, has launched Nugget, an AI-powered customer support tool that can handle up to 80% of queries autonomously. Nigget为Zomato及其投资组合公司处理超过1 500万次月度支持互动。 Developed over three years, Nugget processes over 15 million monthly support interactions for Zomato and its portfolio companies. 该系统目前可供全球企业使用,旨在提高客户服务效率和降低运营成本。 Now available to businesses globally, it aims to improve customer service efficiency and reduce operational costs.