使用实时分析和集成工具改善呼叫中心的敏锐启动软件。 Insightful launches software to improve call centers with real-time analysis and integration tools.

深思熟虑地推出了新的呼叫中心软件,旨在通过深入分析雇员的互动关系,加强客户服务。 Insightful has launched new call center software designed to enhance customer service by deeply analyzing employee interactions. 关键特征包括实时呼叫分析、记分卡和与Genesys和Amazon Connect等第三方工具的结合。 Key features include real-time call analysis, scorecards, and integration with third-party tools like Genesys and Amazon Connect. 未来的更新旨在扩大对聊天和机票评价的范围,目标是实现99%的质量保证覆盖率。 Future updates aim to expand to chat and ticket evaluations, with a goal of achieving 99% quality assurance coverage.