糟糕的客户服务导致40%的英国人避免使用电力供应商, Poor customer service drives 40% of Brits to avoid utility providers, with a "break-up" helpline offering switch help.

对2 000名英国人的调查发现,包括长时间等待和粗鲁工作人员在内的不良客户服务是避免公司接触的主要原因,40%的英国人因为压力而避开公用事业供应商。 A survey of 2,000 Brits found that poor customer service, including long wait times and rude staff, is a major reason for avoiding company contact, with 40% avoiding utility providers due to stress. 尽管服务不足导致32%的用户考虑转换供应商,但对服务繁忙或更差的担忧使许多人望而却步。 Despite poor service driving 32% to consider switching providers, concerns about hassle or worse service deter many. Utility Warehouse 推出了情人节“分手”帮助热线，以帮助消费者找到更好的供应商。 Utility Warehouse launched a Valentine's Day "break-up" helpline to help consumers find better providers.