与AI人类学公司合作的Lyft团队 将客户服务解答时间削减了87% Lyft teams with AI firm Anthropic, cutting customer service resolution times by 87%.

Lyft与AI人类学公司合作,利用其Claude AI助理提供客户服务,将支助请求的平均解答时间减少87%。 Lyft has partnered with AI firm Anthropic to use its Claude AI assistant for customer service, reducing average resolution times for support requests by 87%. AI 处理常见查询，将更复杂的问题转给人工代理。 The AI handles common inquiries, directing more complex issues to human agents. 这一合作旨在改进Lyft用户和司机的搭便车经验,并计划在今年将更多的AI技术纳入平台。 This collaboration aims to improve the rideshare experience for Lyft's users and drivers, with plans to integrate more AI technologies into the platform this year.