新报告发现,对国民保健制度投诉制度信心低,使患者不愿报告护理不良。 Low confidence in the NHS complaints system is discouraging patients from reporting poor care, a new report finds.

英格兰保健观察组织报告说,人们对国家保健服务投诉制度信心低,使病人不敢报告护理不良的情况。 Healthwatch England reports that low confidence in the NHS complaints system is deterring patients from reporting poor care. 对2 650名成年人的调查发现,投诉人中有56%未得到满足,只有9%经验差的人提出正式投诉。 A survey of 2,650 adults found that 56% of those who filed complaints were unsatisfied, and only 9% of those with poor experiences made formal complaints. 报告呼吁采取反应性更强的投诉程序,以提高患者的满意度和护理。 The report calls for a more responsive complaints process to improve patient satisfaction and care.