英国委员会指控HMRC的电话服务每况愈下, 以引导用户上网, UK committee accuses HMRC of worsening phone services to steer users online, amid denied claims.

联合王国公共账户委员会(PAC)指控皇家税务和海关(HMRC)故意使用有辱人格的电话服务,迫使纳税人使用数字渠道,导致客户服务差和无法收取的债务增加。 The UK's Public Accounts Committee (PAC) has accused HM Revenue and Customs (HMRC) of intentionally degrading phone services to push taxpayers to use digital channels, leading to poor customer service and higher uncollectible debts. HMRC否认这些说法,并报告说服务标准有所改善,包括缩短了呼叫等候时间。 HMRC denies these claims and reports improved service standards, including reduced call wait times. PAC建议,HMRC恢复电话等候时间目标,并改进收债计划。 The PAC recommends HMRC reinstate call waiting time targets and improve debt collection plans.