H&R Block因误导广告、服务差、誓言改进而遭7M FTC罚款。 H&R Block hit with $7M FTC fine for misleading ads, poor service; vows improvements.

公平贸易委员会以误导性广告和不良的客户服务做法为由,对H&R Block700万美元处以罚款。 The FTC has fined H&R Block $7 million for misleading advertising and poor customer service practices. 该公司将支付罚款并作出改变,例如允许客户通过聊天机降低产品品位,停止删除先前输入的数据,以及澄清哪些纳税人有资格获得“免费”服务。 The company will pay the fine and make changes such as allowing customers to downgrade products through chatbots, stopping the deletion of previously entered data, and clarifying which taxpayers qualify for "free" services. 这些变化旨在改进纳税申报经验,减少消费者的沮丧情绪。 These changes aim to improve the tax filing experience and reduce consumer frustration.