巴克莱(Barclays)受到批评, 雇用演员假扮残疾的“神秘购物者”, 测试员工。 Barclays faces criticism for hiring actors to pretend as disabled "mystery shoppers" to test staff.

巴克莱银行(Barclays Bank)在雇用人假装盲人或聋哑“神秘购物员”以测试员工如何对待残疾顾客时, Barclays Bank has faced criticism for hiring people to pretend to be blind or deaf "mystery shoppers" to test how staff treat disabled customers. 银行每次访问一家分行都支付了45英镑,但残疾慈善机构谴责这种做法是不适当和侮辱性的。 The bank paid £45 for each visit to a branch, but disability charities have condemned the practice as inappropriate and insulting. Barclays说,他们将改进反馈方法。 Barclays says they will improve their feedback methods.