《北京报告》评价了20个全球城市热线,突出了治理方面的成功和挑战。 A report in Beijing evaluates 20 global city hotlines, highlighting successes and challenges in governance.

2024年12月18日在北京发布的评估报告评估了20个全球城市的城市热线,包括北京的12345和纽约的311,重点是治理效力。 An evaluation report released in Beijing on December 18, 2024, assesses city hotlines in 20 global cities, including Beijing's 12345 and New York's 311, focusing on governance effectiveness. 报告使用四项主要指标——协作性、聪明和反应灵敏的施政——来评价各项服务。 The report uses four primary indicators—process, collaborative, smart, and responsive governance—to evaluate services. 它突出了东京“公民之声”和首尔120条热线等成功模式,将各种沟通渠道和政府服务结合起来。 It highlights successful models like Tokyo's "Voice of Citizens" and Seoul's 120 hotline, which integrate various communication channels and government services. 尽管有创新,但在角色清晰度、数据分析和治理改进方面仍然存在挑战。 Despite innovations, challenges remain in role clarity, data analysis, and governance improvement.