Amdocs研究发现,AI代理商正在改变品牌与客户的互动关系,这种互动被视为创新,但引起了成本削减方面的关切。 Amdocs study finds AI agents are reshaping brand-customer interactions, seen as innovative but raise cost-cutting concerns.

艾姆多克斯最近对"代理时代"的研究显示, 创造性人工智能代理正在重塑品牌与客户的互动. Amdocs' recent study on the "agentic era" reveals that generative AI agents are reshaping brand-customer interactions. 研究表明,51%的消费者认为使用人工智能的公司具有创新性,而48%的消费者担心人工智能被用于削减成本。 The study shows that 51% of consumers view companies using AI as innovative, while 48% worry AI is used for cost-cutting. 个人人工智能代理人越来越受欢迎,45%的人更喜欢他们而不是人际互动。 Personal AI agents are gaining popularity, with 45% preferring them over human interactions. Amdocs的Amdocs AmAIz平台显示,在处理时间、解决问题和客户对主要服务提供者的满意度方面有了显著改善。 Amdocs' amAIz platform has demonstrated significant improvements in handling time, problem resolution, and customer satisfaction for a major service provider.