EasyJet在客户投诉后免除了超过票价的注销费。 EasyJet waived a cancellation fee exceeding a ticket's cost after a customer's complaint.

从伦敦盖特威克飞往罗马的43.99英镑航班的取消费用超过票价49英镑, An EasyJet customer faced frustration after finding out the cancellation fee for their £43.99 flight from London Gatwick to Rome exceeded the ticket price by £49. EasyJet解释说,他们的政策是,在网上订票24小时内或通过客户服务在55英镑之内作出改动,收取49英镑的保险费,目的是降低票价,提供飞行灵活性。 EasyJet explained their policy charges a £49 fee for changes made within 24 hours of booking online or £55 through customer service, aiming to keep fares low and offer flight flexibility. 在这种情况下,航空公司放弃收费,作为善意表示。 In this case, the airline waived the fee as a goodwill gesture.