法官裁定SiriusXM的订阅取消过程太难了,违反了联邦法律。 Judge rules SiriusXM's subscription cancellation process too difficult, violating federal law.
一位纽约法官裁定,SiriusXM让客户太难取消订阅,这违反了联邦法律。 A New York judge ruled that SiriusXM made it too hard for customers to cancel subscriptions, violating a federal law. 该公司的政策要求与经过培训的代理人进行长时间的电话联系,劝阻取消合同。 The company's policy required lengthy calls with agents trained to discourage cancellations. 虽然欺诈索赔被驳回,但SiriusXM现在必须简化其取消程序并计划提出上诉。 Though fraud claims were dismissed, SiriusXM must now simplify its cancellation process and plans to appeal. 2025年1月生效的联邦贸易委员会的“点击到取消”规则也将适用。 The Federal Trade Commission's "click-to-cancel" rule, taking effect in January 2025, will also apply.