Ryanair指控Catherine Warrilow 75英镑 一个超大的机舱包 但她后来收到了退款 Ryanair charged Catherine Warrilow £75 for an oversized cabin bag, but she later received a refund.
45岁的Catherine Warrilow, 被Ryanair为她的客舱包收费75英镑。 航空公司声称,由于可扩展的拉链,她的客舱包的尺寸超过2厘米。 Catherine Warrilow, 45, was charged £75 by Ryanair for her cabin bag, which the airline claimed was 2cm over the size limit due to an expandable zip. 尽管预付了优先登船费和10公斤袋,但她被告知门口的袋子太大了。 Despite having pre-paid for priority boarding and a 10kg bag, she was told the bag was too large at the gate. Warrilow在公开分享她的经验并寻求消费者权益倡导者Helen Dewdney的帮助后,收到了全额退款。 After sharing her experience publicly and seeking help from consumer advocate Helen Dewdney, Warrilow received a full refund. Dewdney建议旅行者了解航空公司的政策,并准备对收费进行竞争。 Dewdney advises travelers to know airline policies and be ready to contest fees.