从2024年11月1日起,OBSI将成为加拿大各大银行的唯一投诉机构,加强消费者保护。 Starting November 1, 2024, OBSI will be the sole complaints body for major Canadian banks, enhancing consumer protection.
自2024年11月1日起,银行事务和投资监察员(OBSI)将成为加拿大主要银行,包括加拿大皇家银行和TD银行的唯一外部投诉机构。 Effective November 1, 2024, the Ombudsman for Banking Services and Investments (OBSI) will serve as the sole External Complaints Body for major Canadian banks, including Royal Bank of Canada and TD Bank. 这一改变的目的是加强消费者保护,简化投诉解决程序,解决以前对银行自利监察员服务提出的批评。 This change aims to enhance consumer protection and streamline complaint resolution, addressing previous criticisms of banks' self-serving ombudsman services. OBSI将审查尚未解决的投诉,确保在银行欺诈案件增加时得到公平对待。 OBSI will review unresolved complaints, ensuring fair treatment amid a rise in bank-related fraud.