由于未能支持弱势客户, 大众金融公司被FCA罚款54亿英, 支付21.5亿英的赔偿金. Volkswagen Finance fined £5.4m by FCA for failing to support vulnerable customers, paying £21.5m in compensation.
Volkswagen Finance 因在 2017 年至 2023 年期间未能为弱势客户提供充分支持而被英国金融行为监管局 （FCA） 罚款 540 万英镑。 Volkswagen Finance has been fined £5.4 million by the UK Financial Conduct Authority (FCA) for failing to adequately support vulnerable customers between 2017 and 2023. 该公司还将向大约110 000名受影响的个人支付2 150万英镑的赔偿。 The firm will also pay £21.5 million in compensation to approximately 110,000 affected individuals. FCA 发现，Volkswagen Finance 在没有考虑个人情况的情况下收回了车辆，导致客户陷入了重大困境。 The FCA found that Volkswagen Finance repossessed vehicles without considering individual circumstances, leading to significant distress among customers. 该公司承认存在这些问题,并正在执行改进措施。 The company has acknowledged the issues and is implementing improvements.