Xinjiang Changji电力公司介绍了AI带动的客户服务机器人“Jiangdian助理”,以提高效率和满意度。 Xinjiang Changji Electric Power introduces AI-enabled customer service robot 'Jiangdian Assistant' for improved efficiency and satisfaction.

Xinjiang Changji电力供应公司已推出「Jiangdian助理」, The Xinjiang Changji Electric Power Supply Company has launched the 'Jiangdian Assistant,' an AI-enabled customer service robot, to improve efficiency and customer satisfaction. 该机器人利用先进的语义技术,在WeChat集团中运作,全天候处理与电源有关的查询。 Utilizing advanced semantic technology, the robot operates in WeChat groups, addressing power-related inquiries 24/7. 自2023年10月首次开庭以来,它处理了39 000多份查询,使客户满意率从96.04%提高到99.37%。 Since its October 2023 debut, it has handled over 39,000 queries, boosting customer satisfaction from 96.04% to 99.37%. 今后更新的目的是加强其能力和提供服务。 Future updates aim to enhance its capabilities and service offerings.