81%的美国人每天或每周使用语音技术,去年使用率增加68%,如TELUS调查所强调。 81% of Americans use voice technology daily or weekly, with usage increasing 68% in the past year, as highlighted in a TELUS survey.

A TELUS数字经验调查显示,81%的美国人每天或每周使用语音技术,去年使用率增加68%。 A TELUS Digital Experience survey shows that 81% of Americans use voice technology daily or weekly, with 68% increasing usage over the past year. 速度、方便性和多重任务驱动了这一趋势。 Speed, convenience, and multitasking drive this trend. 然而,用户报告由于错误而感到沮丧,这促使人们呼吁提高准确性和口音识别。 However, users reported frustration due to errors, prompting calls for improved accuracy and better accent recognition. 值得注意的是,58%的消费者将在其服务中使用语音技术与品牌打交道。 Notably, 58% of consumers would engage with brands using voice tech in their services. 这项研究强调了语音技术在客户互动中日益重要的作用。 The study underscores voice tech's growing role in customer interaction.