社交媒体影响者尼科尔从Selfridges收到了一个空盒子, 后来在病毒式解盒视频后收到了退款. Social media influencer Nicole received an empty box from Selfridges, later received refund after viral unboxing video.

Nicole是一位社交媒体影响者, 在订购价值超过1 000英镑的产品后, 收到了Selfridges的空箱。 Nicole, a social media influencer, received an empty box from Selfridges after ordering over £1,000 worth of products. 最初,商店拒绝退还她,声称订单处理正确。 Initially, the store refused to refund her, claiming the order was processed correctly. 在她的开箱视频在网上疯传，获得超过 160 万次观看后，Selfridges 撤销了他们的决定并发放了退款。 After her unboxing video went viral, garnering over 1.6 million views, Selfridges reversed their decision and issued a refund. 该商店目前正在调查这一事件,以改善客户经验。 The store is now investigating the incident to improve customer experience.