联邦政府和消费者权益倡导者对疫情期间航空公司取消航班时在退款与旅行积分问题上误导乘客的行为提出异议。 Federal government and consumer rights advocate dispute misleading passengers on refunds vs travel credits during pandemic airline cancellations.
联邦政府和一位消费者权益倡导者正在对簿公堂，就监管机构是否在疫情初期鼓励旅行积分而不是退款来误导乘客展开诉讼。 The federal government and a consumer rights advocate are in court over whether regulators misled passengers by encouraging travel credit rather than refunds during the early months of the pandemic. 2020 年 3 月，航空公司取消了许多航班，并提供代金券而不是退款，导致加拿大运输署就代金券发表了一份声明，表示对于自掏腰包的乘客来说，航班积分是一种合理的处理方法。 In March 2020, airlines canceled many flights and offered vouchers instead of refunds, leading to the Canadian Transportation Agency issuing a statement on vouchers, suggesting flight credit was a reasonable approach for passengers left out of pocket. 航空乘客权利倡导组织认为，监管机构存在潜在的偏见，错误地告知了旅客他们对于未提供服务的退款的合法权利。 The Air Passenger Rights advocacy group argues that the regulator showed potential bias by misinforming travellers about their legal right to a refund for services not rendered.