2024 凯捷报告：数据访问不足、遗留系统和人才短缺阻碍了保险客户服务，导致 2 年内 27% 的保单持有人转换。 2024 Capgemini report: Inadequate data access, legacy systems, and talent shortage hinder insurance customer service, causing 27% policyholder switch in 2 years.
凯捷的《2024 年全球财产和意外伤害保险报告》显示，数据获取不足、系统遗留以及熟练人才的短缺阻碍了保险公司的卓越客户服务。 Capgemini's World property and casualty insurance report 2024 reveals that inadequate access to data, legacy systems, and a shortage of skilled talent are hindering insurance companies' customer service excellence. 这些内部因素也许可以解释为什么27%的保单持有人在过去两年内更换了保险公司。 These internal factors may explain why 27% of policyholders switched insurers in the past two years. 该报告基于对 18 个市场的调查，还强调人工智能和数据是额外的挑战。 The report, based on surveys covering 18 markets, also highlights AI and data as additional challenges.