据报道，支持人员正在测试人工智能工具来帮助回答您的问题。 Support staff reportedly testing AI tool to help answer your questions.

苹果正在为其 AppleCare 支持团队试用一款名为“Ask”的人工智能工具，以协助解决技术问题。 Apple is piloting an AI tool called "Ask" for its AppleCare support team to assist with technical queries. 类似 ChatGPT 的系统会自动从内部知识数据库生成答案，从而减少支持呼叫时间并改善客户体验。 The ChatGPT-like system automatically generates answers from internal knowledge databases, reducing support call times and improving customer experience. 该工具允许顾问对答案进行评分并提出最多五个后续问题。 The tool allows advisors to rate answers and ask up to five follow-up questions. 苹果计划扩大该工具对零售店天才的可访问性，甚至允许客户自行请求答案。 Apple plans to expand the tool's accessibility for retail store Geniuses or even enable customers to request answers themselves.