美国航空解雇了 656 名员工，组建了新的客户成功团队以改善支持，这是影响 8.2% 客户服务人员的联络中心重组的一部分。 American Airlines lays off 656 employees, forming a new Customer Success team for improved support, as part of a contact center reorganization affecting 8.2% of customer service workers.
美国航空计划裁员656名员工，以重组和完善其客户服务团队。 American Airlines is planning to lay off 656 employees in order to reorganize and improve its customer service team. 受影响的员工属于该公司 8,000 个客户服务相关职位的一部分，凤凰城和达拉斯沃斯堡的职位被取消。 The affected employees are part of the company's 8,000 customer service-related positions, with roles in Phoenix and Dallas-Fort Worth being eliminated. 美国航空将创建一个名为“客户成功团队”的新部门，为该团队雇用 135 名员工。 American Airlines will create a new division called the "customer success team," hiring 135 workers for this team. 下岗员工将获得申请新团队职位或航空公司其他空缺职位的支持，以及遣散费和就业安置支持。 Laid-off employees will be given support to apply for positions within the new team or other open positions within the airline, as well as severance and job placement support.