NHTSA 结束了对 2020-21 款福特 Escape SUV 车门锁问题的低风险调查，选择了不召回的客户满意度计划。 NHTSA concluded low risk investigation on door latch issues in 2020-21 Ford Escape SUVs, opting for customer satisfaction program without recall.

美国国家公路交通安全管理局 (NHTSA) 已结束对 2020 年和 2021 年某些福特 Escape SUV 车门锁问题的调查，确定驾驶员面临的风险较低。 The National Highway Traffic Safety Administration (NHTSA) has concluded its investigation into door latch issues on certain Ford Escape SUVs from 2020 and 2021 model years, determining that the risk to drivers is low. 福特没有召回这些车辆，而是实施了一项客户满意度计划，其中包括在三月份向车主发送信件，在经销商处提供修复服务。 Instead of recalling the vehicles, Ford is conducting a customer satisfaction program which includes sending letters to owners in March, offering fixes at dealerships. 如果车门未正确锁闭，SUV 已经发出声音和视觉警告。 The SUVs already have audible and visual warnings if the doors do not latch correctly. NHTSA 已收到 593 起投诉和三份有关该问题的伤害报告。 The NHTSA had received 593 complaints and three injury reports about the issue.